Their Cisco reseller should be able to assist with the mechanics involved, but at the minimum, you will need details of their service contracts. However, depending on the company, you may need to help guide them through the process. This person will have access to download the software in question. If you are working as a temporary consultant for another company that owns the product, then generally there should be an employee within that company who has a account and is associated with the products they have purchased. You should be able obtain a service contract from the same reseller that you purchased the product from. But generally speaking, and for most of the products outside of the Cisco Business and Cisco Small Business portfolios, you will need to have a service contract associated with your user ID for the product in question to be able to download software updates. The answer to this question will vary a little bit depending on which products we are talking about. In this video I show you how to download Cisco IOS images (Cisco VIRL images) to run IOSv and IOSvL2 in your.
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